Dealing With Charter

Is it just me or does dealing with Charter Communications make everyone want to commit Hari Cari?

I had double dealings this morning. First I needed to find out why they are still sending my mother a paper bill after I specifically said I did not want a bill sent to her anymore.  Made an online account, created a password and the whole nine yards just to check a box saying send the bill via email (to me).   I did not want a bill mailed to her anymore because she keeps forgetting to pay it. Then they call to tell her they are shutting off her t.v.  So what happens then is she pays it and I pay it.  With the bill coming only to me she will not remember she needs to pay it and I will take care of it.  RIGHT?  Well not when they send her a bill to and she pays it too.   We shall see next month if they can get their act together on this one simple thing and not send her a bill again.

Second call was for my own service.  All I have through them now is internet and that is just because I have no other options.  Back in middle July they threatened to shut me off.  Yea I did owe them money because it is just so hard for me to reason myself into sending them anything.   Well I gave some person who did not speak English well my banks routing number and account number.  They were to put the payment through and turn my internet back on.  After a few hours I had to call again to have them reset the modem so I would have the internet.  With the push of a button on their end WAALAA my computer was back up and humming.  All was right with the world again.  I paid them the current balance two weeks later. 

Imagine how irate I was last week when my ebill arrived and it said I still owed all this money.   That was my call for this morning. Of course it was my banks fault.  They reversed the payment due to over draft.  Yea ok.  I have over draft protection.  I also have a small town bank.  I called and spoke with one of the girls.  She looked everything up and said Charter never put through the payment.  Imagine that and they have the nerve to threaten me with disconnect again.  Amy said it would show if it came through and the bank denied it or paid it.  I know this.  I used to work in a bank.  I also know I would have been charged $5.00 if I had to use overdraft protection.  Amy laughed and apologized for not knowing which account she should have taken the money out of.  Even if the number was wrong she should have known it was for me.  It is always her fault.

So back to Charter I went.  Got another girl who spoke English, but with a strong accent.  She informed me that yes the payment was reversed because of insufficient funds and yada yada yada.  I told her wrong way to go and my payment BETTER NOT COME THROUGH TWICE or heads would roll.  Not sure whose because I can’t fly to Pakistan or India, but someones will.   I agreed to pay the amount paid on July 15, but only through my banks website not with one of them again.  Get a load of this one.  If it does not reach  them by the end of the week they will disconnect me again for the same amount that was paid two weeks ago and was screwed up by them. 

I think I need a coffee and a moment of quiet meditation to calm myself and go on with this beautiful Saturday morning.  If I had any options with internet service I would give Charter the boot completely but the Verizon guy came and ripped the lines off my house last year when a tree branch (off a tree that was supposed to have been cut down, that is another story completely) landed on them. Because we did not have them as a provider at the time he said “YOU DON’T NEED THESE, YOU DON’T HAVE OUR SERVICE”  and he proceeded to take them down instead of securing them back where they were.  Bye Bye Verizon.  Won’t pay to have them rerun to the house. 

Oh the joys of utilities.  Maybe we should go back to smoke signals and messenger services.


About ramblinann

I live in Massachusetts and always have. My family continues to grow with the addition of many grandchildren, who steal my heart every time I see them. Recently I was able to check off an item on my bucket list and earn my Associate Degree in Complementary Healthcare, but usually, I can be found sitting behind the wheel of a big yellow school bus. I love to write, though there seems to be some missing connection between my thoughts and the ability of my fingers to put those thoughts on paper, or the screen in this case.
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One Response to Dealing With Charter

  1. Hello Ann,

    My name is Eric Ketzer, and I am a Manager at Charter. We are very sorry to hear you have been having so many difficulties dealing with our Billing department, and we would like to help you get it straightened out. Please send an e-mail to with the name, address, and phone number on the account, and we will we review all the recent interactions and make sure any errors our corrected. Please put Attn: Eric in the Subject Line of the e-mail.

    Thanks for your time, Eric

    Eric Ketzer
    Social Media Communications Manager

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